Policies

Reservations

Reservations must be made at least 2 days in advance for returning customers and a minimum of 5 days in advance for new customers as a new client meeting needs to be set up, paperwork signed and filled out, and new keys picked up. We understand that this is not always possible and last minute needs can arise. We will always do our best to accommodate all new reservation requests.

You will receive a confirmation email 1 week prior to your reservation. If you have not received your confirmation please contact us immediately.

Please try and book as far in advance as possible for all major holidays and for summer months (appointments accepted up to 12 months in advance).

Refunds/Cancellations

Major holidays (Thanksgiving, Christmas, New Years): Cancellations must be made 14 days in advance.
Minor holidays (Easter, Memorial Day, 4th of July, Labor Day): Cancellations must be made 7 days in advance.
Normal Pet sits: Cancellations must be made 4 days in advance.
Dog Walks: Cancellations must be made before 9 AM the day of the walk..

Due to the fact that we turn away new reservations and book sitter availability based on the number of visits that need to be made during each given shift, we are not able to give credit for late departures or early arrivals. Once a reservation begins, all visits must be paid for in the total amount.

If you have cancelled care through email and have yet to hear back from us, please call/text directly to be sure that we received your email.

Payment

Payment is accepted in the form of cash, check, or Venmo. Payment is expected before or at the start of service. A $10 fee will be assessed to service not paid for on or before the start date.

Climate Clause

Ashley’s Pawsome Pet sitting reserves the right to adjust the thermostat, close/open windows (as long as it remains safe and secure), turn air conditioner on/off or etc. in ALL of our client’s homes if our sitters feel the climate is posing a health risk to your pet(s) in our care. Our staff will notify you if you are accessible. If we are experiencing extreme weather (Rain/ High Temperatures etc) we will limit the time outside so your dog does not suffer. Everyone will get a potty break, and then play indoors.

Vaccinations

All animals must be vaccinated according to their veterinarians recommendation. Everyone must have an up to date Rabies Vaccination

Service Agreement

All new clients must read, electronically sign, our service agreement before service begins. This contract outlines reservation and cancellation policies in further detail along with safety issues. This contract can be found when you log into our client portal.

Privacy Policy

Our clients privacy is very important to us. All keys are kept in secure lock boxes and paperwork containing home addresses and names are never connected to the house keys. All information collected via phone, email, first client meeting, and our online software, is to be used by Ashley’s Pawsome Pet Sitting only. This includes, names, home addresses, and email addresses. We do not disclose personal information of our clients or former clients to anyone outside of Ashley’s Pawsome Pet Sitting Staff.